Data Experts TM
Total Online Documentation Solution (TODS) for Amdocs Systems
TODS is a Flexible, Customizable, and Secure Total Online Documentation Solution for the Amdocs product line. Our IT experts have the required in-depth knowledge and experience of the design, customizations processes, and methodology of Amdocs systems. This allows them to comprehensively document these systems with the extensive detail that brings increased ROI for your Amdocs investments.
Documentation is Critical
Reliable, up-to-date system documenation is essential to the ongoing success of your implementation. Data Exerts has over 70 IT professionals who are experts in Amdocs systems. Our expertise in system analysis, data extraction, automated documentation generation and updating will:
- Ensure knowledge transfer, reducing your reliance upon a sold vendor.
- Streamline the system customization process to meet objectives in less time.
- Increase ROI - decreasing cost of ownership.
TODS provides:
- Database specifications: description and purpose for each table
- Table dependencies and identifiers
- Applications and their associated tables
- Field level data
- Enhanced search capabilities
- Traditional and web interface client allowing remote dial-up access
The 80/20 Rule
80% of the TODS implementation consumes 20% of the implementation time, and involves loading your existing documentation into TODS. This benefits you immediately by consolidating your existing documentation as well as identifying gaps where you do not have existing documentation.
The remaining 20% of the TODS implementation consumes 80% of the time and is the most critical part of the TODS implementation. DATA EXPERTS understands that anyone can help you consolidate your existing documentation. There are many tools readily available on the market that can be used for this purpose, but not just anyone can fully document your systems, find the gaps and cross-reference the critical data.
The true benefit of this part of the TODS implementation comes from knowledge, experience and expertise. DATA EXPERTS has a unique knowledge of Amdocs systems and how to document them. We take existing documentation and categorize it, eliminating duplication. Each category is origanized as an HTML page automatically linked to all of its subcategories. Then, using the newly built structure, the system is internally cross-referenced to allow linkage across categories and critical topics and subtopics. These steps require in-depth experience and knowledge, the knowledge that DATA EXPERTS provides:
- Experts in architecture, infrastructure, design and methodology of Amdocs implementations.
- In-depth knowledge of system specifications including core/add-on modules and 3rd party components.
- Automation of the documentation process including documentation management system integration.
- IT professionals with expert knowledge of the latest technologies.
Quantifying the Savings
Programmers consume as much as 20% of their time looking for information. In the process, they may call upon as many as 3 co-workers for as much as 10% of their time each. This is especially true with respect to Amdocs implementations. In order to make an alteration or update to one of your modules, data schema or other component, they may need to call several people specializing in various disciplines, or even call Amdocs. Even then, they may not get the answers they need, or if they do it may take quite a while to wait for returned phone calls or until the person with the right answer can make the time for them. Additionally, if Amdocs is called to make the change, there is a definite cost increase without much saving of the programmers' time.
TODS provides the information at a click of the mouse. One programmer can find the information he or she needs without wasting the time of others or incurring further vendor costs. The result is 50% savings in time. The table below truly quantifies this 50% savings to make it evident just how much money your organization will save with TODS:
Without TODS
| Yearly system changes | 12000 |
| Hours per change | 10 |
| Hourly cost | $100 |
| Total cost per year | $12,000,000 |
With TODS
50% Savings = $6,000,000 per year
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